Head of Operations

2 days ago


Singapur, Singapore HSBC Full time
Head of Operations

HSBC is seeking a highly skilled and experienced professional to fill the role of Head of Operations. This is a senior leadership position within Digital Business Services, responsible for setting the agenda, planning, directing, managing, and controlling all aspects of Digital Business Services Operations in the market.

Key Responsibilities:
  • Ensure all Operations activities are carried out effectively as per the Global Operations Target Operating Model, overseeing the operational performance across onshore and offshore teams in terms of cost, business outcomes, and operational risk.
  • Manage complex processes in a changing environment by evaluating operational impacts, reviewing processes and procedures, and managing change implementation.
  • Identify and realize agreed transformation activities through levers of automation, re-engineering, digitization, offshoring, and elimination of non-value-adding activities.
  • Provide stewardship and guidance on business activities from an operational perspective.
Requirements:
  • Strong knowledge and experience in Operations, Change Management, and a proven track record in delivery of customer services metrics (SLAs) and sound financial cost management.
  • Strong leadership experience and capability, as a positive role model with the ability to lead, motivate, and develop individuals within a large team.
  • Experience in a large, complex organization in banking or financial services.
  • Excellent stakeholder relationship management and influencing skills.
  • Ability to analyze complex issues and assess the long-term, strategic implications for the Bank and its customers.
  • Experience managing and mitigating operational risk effectively.
  • A high degree of drive and motivation to ensure delivery of objectives in a timely, efficient, and effective manner.

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