Head of IT Operations

4 days ago


Singapur, Singapore Schroders Full time

Unlock Your Potential as the Head of End User and Production Services

We are seeking a seasoned professional to lead our IT operations in the Asia Pacific region. As the Head of End User and Production Services, you will play a pivotal role in ensuring the quality, stability, and performance of our IT services.

Key Responsibilities:

  • Strategic Leadership: Develop and execute a regional strategy for end user and production services, aligning with global IT objectives.
  • Service Excellence: Implement best practices to enhance services, collaborating with global IT stakeholders to drive continuous improvement.
  • Service Delivery: Ensure high-quality service delivery, establishing key performance indicators (KPIs) and service level agreements (SLAs) to measure success.
  • Vendor and Stakeholder Management: Manage relationships with external vendors, aligning service offerings with internal stakeholders' needs.
  • Financial Acumen: Develop and manage the regional budget for services, identifying cost optimization opportunities.
  • Risk and Compliance: Ensure compliance with industry standards, mitigating risks associated with services.

Requirements:

  • ITIL certified with at least 10 years of experience managing end user experience and infrastructure operations.
  • Experience with Automation, ITIL, DevOps, and service modernization.
  • Experience managing third-party service providers in an asset management environment.

About Schroders:

We are an equal opportunities employer that values diversity in the workplace. Schroders offers a supportive environment where employees can grow and thrive.


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