Workplace Experience Lead

2 weeks ago

Singapur, Singapore JLL Full time

Transforming the Workplace Experience

This role is responsible for delivering exceptional occupant and guest experiences within assigned portfolios, focusing on providing outstanding workplace experiences. With a human-centric approach, the successful candidate will lead the development of workplace activities, team management, site operations, service contracts, sourcing, procurement, and financial decisions, all with the ultimate goal of enhancing employee experiences while maintaining safe working practices.

Key Responsibilities

  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency.
  • Support regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, and other initiatives as appropriate, through driving implementation and consistency across the region.
  • Drive client-specific initiatives such as technology roll-outs, benchmarking, best practices, etc.
  • Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
  • Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
  • Ensure data integrity of all systems across the region and perform audits from time to time.
  • Manage vendor contract databases to ensure they are up to date at all times.
  • Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines.
  • Generate reports and conduct presentations as per the service delivery requirements and overall account management.
  • Coordinate churn work and minor project works requested by users.
  • Support with critical out-of-hours issues and participate as a key team member in responses to emergency situations.
  • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management.

Candidate Specification: Key Selection Criteria

Ideal Experience

  • Excellent verbal and written communication skills as well as presentation skills.
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
  • Strong analytical, organization, and administration skills.
  • A minimum of 5 years in the facility management industry/hospitality industry.
  • An added benefit would be a Bachelor's degree in facilities management, building, business, or other related field; however, this is not a must.

Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management – 'I Value my Customers'

  • Demonstrates proactive and professional approach to customer service and stakeholder engagement.
  • Has a natural hospitality-orientated communications acumen.
  • Ability to interact with a wide range of client staff, including senior levels.
  • Ability to manage conflict and balance between client and firm requirements.
  • Has a customer service-oriented attitude.

People Management and Team Leadership – 'I am a Team Player'

  • Ability to lead team effectively, train them well, and promote open, constructive, and collaborative relationships at all levels.

Program Management & Organizational Skills – 'I am Proactive'

  • Excellent planning and organizational skills to prioritize work and meet tight deadlines.
  • Proven ability to manage multiple and complex operational matters on a daily basis.

Problem Solving & Strategic Thinking – 'I am Innovative'

  • Capacity to deal with ambiguity and solve complex problems effectively.
  • Analytical, proven ability to solve problems using a quantitative approach.
  • Proven ability to employ holistic approaches and looks at long-term solutions.

Other Personal Characteristics

  • Natural communicator who enjoys engaging at all levels.
  • Self-motivated and confident.
  • Exhibits honesty and trustworthiness.
  • Open to new ideas and willing to challenge the status quo.
  • Works well with diverse teams from various countries/cultures.

Location:

On-site – Singapore

If this role resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

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