Program Management Director for E-Commerce Trust and Safety
7 days ago
The Moderation Operations Program Manager will be responsible for enhancing our operational processes within the fast-paced e-commerce landscape.
This role requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities.
About the Team:The Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance.
Responsibilities- Work closely with cross-functional partners (policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
- Manage queues and moderation platform configurations, and report on key metrics.
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.
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