Program Management Director for E-Commerce Trust and Safety

7 days ago


Singapore TikTok Full time

The Moderation Operations Program Manager will be responsible for enhancing our operational processes within the fast-paced e-commerce landscape.

This role requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities.

About the Team:

The Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance.

Responsibilities
  • Work closely with cross-functional partners (policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
  • Manage queues and moderation platform configurations, and report on key metrics.
  • Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
  • Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
  • Proactively identify improvement opportunities to enhance project outcomes.

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