E-COMMERCE MANAGER
5 days ago
Job Description & Requirements
E-commerce managers are
responsible for the online sales and overall management of an e-commerce business . They oversee the company's online presence, including the website, product selection, and customer experience. They also develop and implement online marketing plans to increase sales and brand visibility.
Responsibilities:
Website management: Ensure the website is customer-friendly, competitive, and achieves sales goals. Oversee digital marketers, web developers, and software developers who contribute to the website's design, structure, and traffic.
Marketing: Develop and implement online marketing plans to increase sales and brand visibility. Analyze data to optimize sales, develop marketing campaigns, and generate data-driven commercial insights.
Customer experience: Analyze customer data and website analytics to identify trends and opportunities to improve the customer experience. Ensure good customer service by addressing customer issues and comments in a timely manner.
Financial management: Help manage and control expenditures, such as supplies, postage, and utilities. Develop financial strategies and plans to maximize the budget, track expenditures, and create reports.
Order fulfillment: Work closely with demand planning and warehousing teams to ensure smooth order fulfillment. Retrieve and fill customer orders accurately and on time, and process orders through the point of sale (POS) system.
Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
Creating frameworks that transform our social media sites into highly profitable platforms.
Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies.
Reviewing the security of checkout pages and payment procedures.
Creating promotional offers and checking to see that these are uploaded precisely.
Reviewing copy and legal disclaimers to verify their accuracy.
Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.
Examining sales-related metrics to inform restocks.
Reporting on the utility of existing and novel strategies.
E-Commerce Manager Requirements:
Completion of a pertinent sales qualification is preferred.
Extensive experience as an e-commerce manager.
Demonstrable track record of devising sales-enhancing strategies.
Sound knowledge of prevailing procedures and techniques in e-commerce.
Unmatched supervision, research, and troubleshooting skills.
Exceptional consulting and quality assurance abilities.
Ability to tackle the demands of ever-evolving technological implements with ease.
Additional Requirements:
Proven work experience with good time management, prioritization, and multitasking abilities.
At least 4 years of experience in business development and operations marketing, or equivalent qualification.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Negotiation and conflict management skills.
Possess a valid class 3 driving license with a good driving record.
Relevant work experience is preferred.
Able/willing to work on weekends/public holidays is an advantage.
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