E-Commerce Assistant

1 week ago


Singapore TOP CASH PTE. LTD. Full time
Roles & Responsibilities

Join Our Team as an E-Commerce Assistant

Play a key role in our e-commerce operations, focusing on smooth order fulfillment, quality checking, and delivering outstanding customer experiences. From managing inventory to supporting online processes, your efforts will contribute to our e-commerce success

Key Responsibilities:

Order Management:

  • Process online orders, ensuring quality control, packing, and timely completion.
  • Conduct thorough quality checks to maintain high standards for all orders.
  • Manage returns across e-commerce platforms.
  • Coordinate deliveries and pick-ups with third-party vendors.
  • Monitor inventory levels and ensure alignment with sales forecasts.
  • Communicate with customers regarding returns and exchanges.

Customer Service:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Address customer issues with efficiency and care.

Administrative Support:

  • Enter and manage data accurately across various software platforms.
  • Generate reports and analyze e-commerce performance metrics.
  • Maintain thorough and organized records of transactions and customer interactions.

Requirements:

  • Diploma in Business Administration or a related field.
  • Proficiency in Microsoft Office Suite and familiarity with e-commerce platforms.
  • Strong communication, organizational, and multitasking skills.
  • A proactive and customer-oriented mindset with a positive attitude.
Tell employers what skills you have

Communication
Microsoft Office
Microsoft Excel
Quality Control
Multitasking Skills
Inventory
Marketing Strategy
Administration
Digital Marketing
Administrative Support
Customer Service

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