E-Commerce Inventory Assistant

3 weeks ago

Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Inventory Support


a. Inventory

  • Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
  • Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
  • Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
  • Maintain and update records that will be used as references for checking and validation of items

b. Master Data

  • Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
  • Liaise with Retail Operations in printing of new price tags for items with correct price tags-

E-Commerce Admin

  • Process online orders including printing of packing list, delivery Order and receipt
  • Distribute orders to packers and assist with pick and pack when required
  • Liaison between CAG and frontline staff from goods order and goods delivery
  • Track order fulfilment status
  • Administrative duties such as filing of E-commerce documents
  • Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
  • Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

  • Handle online customers’ enquiries, feedbacks and reservations
  • Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
  • Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

  • Any other duties which may be assigned by the immediate supervisor/manager from time to time.


Requirements


  • Diploma in Business Admin or Retail Management
  • At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred
  • Strong interpersonal skills with mature disposition to communicate with multiple stakeholders
  • Prior customer/client service experience is an advantage but not compulsory
  • Posseses positive attitude and focus on customer satisfaction in a fast-paced environment
  • Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
  • Fluent in English and possesses good interpersonal and communication skills
  • Open to working on weekends and shifts

Tell employers what skills you have

Archiving
Interpersonal Skills
Inventory
Customer Care
Merchandising
Data Entry
Planner
MS Office
Inventory Management
MS Word
Communication Skills
Excel
Customer Satisfaction
Disposition

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