Delivering Exceptional Guest Experiences

2 weeks ago


Singapore beBeeCustomerService Full time $2,500 - $3,500
Job Title: Service Delivery Associate

We are seeking a customer-focused and results-driven individual to join our team as a Service Delivery Associate. This role is responsible for delivering exceptional customer service and ensuring seamless guest experiences.

  • Respond to customers' enquiries, complaints, and feedback in a timely manner, liaising with the operation team to resolve issues effectively.
  • Greet and direct guests to designated rooms, ensuring necessary actions are taken to delight customers based on established standards of performance (SOP).
  • Work collaboratively with the team to achieve targeted sales and revenue growth.
  • Provide basic technical support for any technical errors or issues in the outlet.
  • E nsure billing is accurately performed in accordance with SOP.
  • Maintain the tidiness of rooms before and after guest stays.

Requirements

  • A minimum of 1 year experience in the service industry is preferred.
  • Show a service-oriented, friendly, and cheerful personality.
  • Possess excellent communication and interpersonal skills.
  • Able to perform split shifts, work on weekends, and Public Holidays as required.

This role requires a high level of professionalism, flexibility, and adaptability. If you have what it takes to deliver exceptional customer service and drive results, we want to hear from you.



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