
Delivering Exceptional Guest Experiences
2 weeks ago
We are seeking a customer-focused and results-driven individual to join our team as a Service Delivery Associate. This role is responsible for delivering exceptional customer service and ensuring seamless guest experiences.
- Respond to customers' enquiries, complaints, and feedback in a timely manner, liaising with the operation team to resolve issues effectively.
- Greet and direct guests to designated rooms, ensuring necessary actions are taken to delight customers based on established standards of performance (SOP).
- Work collaboratively with the team to achieve targeted sales and revenue growth.
- Provide basic technical support for any technical errors or issues in the outlet.
- E nsure billing is accurately performed in accordance with SOP.
- Maintain the tidiness of rooms before and after guest stays.
Requirements
- A minimum of 1 year experience in the service industry is preferred.
- Show a service-oriented, friendly, and cheerful personality.
- Possess excellent communication and interpersonal skills.
- Able to perform split shifts, work on weekends, and Public Holidays as required.
This role requires a high level of professionalism, flexibility, and adaptability. If you have what it takes to deliver exceptional customer service and drive results, we want to hear from you.
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