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Food and Beverage Service Leader

2 months ago

Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Service Excellence Executive

As a Service Excellence Executive, you will be responsible for delivering exceptional service to our guests, ensuring their satisfaction and loyalty to our brand.

You will take guests' orders, deliver food and beverages, and make menu recommendations to enhance their dining experience.

Additionally, you will be responsible for collecting and processing payments, maintaining the hygiene standards in the outlet, and ensuring the cleanliness and ambiance of the area.

You will also guide service and bar personnel in the performance of their duties and responsibilities, and consistently follow up on the implementation of policies and procedures.

Key skills required for this role include hotel industry knowledge, food service operations, interpersonal skills, food and beverage safety and hygiene, self-starter mentality, communication skills, team player attitude, customer service excellence, and food service expertise.

Key Responsibilities:

  • Provide exceptional service to guests
  • Take orders and deliver food and beverages
  • Make menu recommendations and answer questions
  • Collect and process payments
  • Maintain hygiene standards and cleanliness
  • Guide service and bar personnel
  • Implement policies and procedures

Requirements:

  • Hotel industry knowledge
  • Food service operations
  • Interpersonal skills
  • Food and beverage safety and hygiene
  • Self-starter mentality
  • Communication skills
  • Team player attitude
  • Customer service excellence
  • Food service expertise