Food and Beverage Service Associate
3 days ago
Job Title: Food and Beverage Service Associate
Job Summary:
We are seeking a skilled Food and Beverage Service Associate to join our team at Raffles Hotel Singapore. As a key member of our hospitality team, you will be responsible for delivering exceptional dining experiences to our guests.
Key Responsibilities:
- Provide friendly and efficient service to guests in accordance with hotel standards.
- Assist colleagues and guests in a professional and courteous manner.
- Take responsibility for guests' belongings in the restaurant or bars.
- Have extensive knowledge of our food and beverage menus to provide excellent service.
- Offer menu options and advice to guests.
- Anticipate guests' needs and provide personalized service.
- Verify guest satisfaction with each table during each course served.
- Use the guest name appropriately and communicate it to restaurant colleagues and managers.
- Serve food in a timely and efficient manner.
- Arrange and maintain all assigned side stations and continually stock each station before and after every shift.
- Keep all side stations clean at all times.
- Keep chairs and banquettes clean and clear of debris.
- Marks tables appropriately to food and beverage order for each course to ensure proper delivery.
- Makes sure that all product served are accounted for on the final bill before presenting it.
- Up keeps and clears tables between courses throughout the dining experience.
- Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
- At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
- Adjusts service to suit guests' requests and personalizes any interaction with the guest.
- Uses a Heartist approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Actively engages in upselling and adds value.
- Relays any guest complaints to manager.
- Ensures efficiency of work in dish wash, pantry, and service preparations.
- Ensures cleanliness and work safety in food preparation and service areas.
- Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food and Beverage requisition on daily basis.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Requirements:
- Certificate or diploma in hospitality or related field or minimum of 6 months hands on experience in food service position, similar operations style.
- Retail or guest interaction experience.
- Food and/or beverage knowledge (personal interest/professional).
Benefits:
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
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