
IT Support Specialist
4 days ago
We are seeking a highly motivated and skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users in resolving system, application, and network issues.
You will work closely with the Infrastructure & Operations Manager to lead a Servicedesk team and ensure that all IT-related tasks are completed efficiently and effectively.
Some of your key responsibilities will include:
- Providing first and second-level technical support to end-users
- Managing service requests and incident management processes
- Working with site support to facilitate meeting room setup
- Ensuring asset inventory is up-to-date
- Analyzing recurring issues to recommend and implement long-term solutions
To be successful in this role, you will need:
- A higher Nitec/ Diploma / Degree in Information Technology or its equivalent
- At least 5 years of relevant working experience in IT Servicedesk and both onsite and remote support
- Strong customer-focused support mindset
- Experience with IT service management tools, incident tracking, and prioritization
We offer a range of benefits to our employees, including:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
This is an exciting opportunity for a motivated and skilled IT professional to join our team and contribute to our success.
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