Service Operations Leader

7 days ago

Singapore beBeeOperational Full time $150,000 - $200,000
Job Summary

We are seeking a strategic leader to drive operational excellence across our service organizations in India, China and South East Asia.

The ideal candidate will have a strong background in service operations and heavy engineering, with expertise in lean practices, standardization and process improvement.

This role requires someone who can champion continuous improvement, support Service Digital Transformation and implement global standards, processes and systems.

Key Responsibilities:

  • Drive operational excellence through lean practices, standardization and process improvement
  • Support Service Digital Transformation initiatives
  • Implement and execute global standards, processes and systems
  • Provide inputs and supports for Real Estate team
  • Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans
  • Ensure compliance with EHS policies and standards
  • Provide strategic input to Business Line Managers, CSMs, Portfolio managers and Digital Transformation Teams
  • Monitor service contracts to ensure performance meets or exceeds contractual obligations and cost targets
  • Support service workshops to ensure optimal cost, utilization, quality and cycle times
  • Support field service execution and performance management
  • Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging and service profitability

About the Role

You will be part of a talented team of professionals who share your passion for operational excellence and customer satisfaction.

Our organization offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Benefits of the Job

This is an excellent opportunity to work on challenging projects, develop new skills and take on additional responsibilities.

As a member of our team, you will receive ongoing training and development opportunities to help you succeed in your role.

Why Join Us?

We are a forward-thinking organization that values innovation, collaboration and customer satisfaction.

Our team is passionate about delivering exceptional results and making a positive impact on our customers' businesses.

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