Front Office Specialist

3 days ago

Singapore beBeeFrontOffice Full time $3,000 - $4,500

Job Title: Front Office Operations Coordinator

About the Role

We are seeking a highly skilled and experienced Front Office Operations Coordinator to join our team. As a key member of our front office, you will be responsible for ensuring seamless guest experiences through efficient check-in and check-out processes, upselling opportunities, and effective communication with colleagues and other departments.

Main Responsibilities:
  • Guest Check-In and Check-Out: Perform check-in and check-out tasks in a professional and efficient manner to ensure high levels of guest satisfaction.
  • Upselling and Sales: Identify and capitalize on sales opportunities to increase revenue and enhance the guest experience.
  • Communication and Collaboration: Maintain effective communication within the front office and other departments to ensure seamless experiences for all guests.
  • Guest Recognition and Feedback: Be responsible for maintaining accurate guest recognition reports and handling guest complaints in a professional and timely manner.
Requirements

To be successful in this role, you will need:

  • A minimum GCE O-Level or equivalent qualification.
  • A minimum of 1 year of experience in customer service.
  • Excellent interpersonal skills, with the ability to multi-task and manage time effectively.
  • A warm and pleasant personality, with good knowledge of local city streets, restaurants, and major attractions.
  • The ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.
  • Able to work shifts, including weekends and public holidays.
Skills and Qualifications

You will possess:

  • Exceptional customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • Able to multitask and prioritize tasks effectively.

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