Client Retention Specialist

1 week ago

Singapore beBeeCommunication Full time $40,000 - $60,000
Customer Relations Executive

The Customer Relations Executive position is ideal for a highly motivated individual who can drive customer satisfaction and retention.

This role requires a minimum of 3 years of experience in the Telecom, BPO, Hospitality, or Staffing industry.

  • Lead generation through company website follow-up and coordination
  • Coordinate meetings between clients and the Director to foster strong relationships
  • Provide actionable insights to the business through data presentation and customer trend analysis
Key Responsibilities:

Develop and implement retention strategies to increase client value

Engage with top clients to enhance retention and increase client value

Offer general administrative support to the Director and the CRM team

Communicate recommendations clearly and accurately to stakeholders

Remain flexible and responsive to last-minute requests

Adapt to evolving business needs and priorities effectively while maintaining professionalism under pressure

Requirements:

Demonstrate exceptional communication and interpersonal skills

Possess an active and confident personality with excellent follow-up abilities

Be proficient in using MS Office Suite (Word, Excel, PowerPoint)

Manage multiple priorities effectively while maintaining professionalism under pressure

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