Technical Field Support Specialist for Collaboration Services

2 weeks ago


Singapore NTT DATA Full time

About the Role

We are seeking a skilled Technical Field Support Specialist to join our team, providing exceptional support for our clients' collaboration services.

Key Responsibilities:

  • Collaborate with project implementation teams to ensure seamless service delivery.
  • Engage with clients to resolve technical incidents and improve overall service quality.
  • Manage post-implementation support and implement innovative solutions to client problems.
  • Utilize creative problem-solving skills to identify and resolve system issues.
  • Develop and customize application development codes using Java, JavaScript, or other relevant languages.
  • Maintain security, integrity, and business continuity controls, ensuring compliance with internal and external policies.

Requirements:

  • Proficiency in Cisco CVP IVR development using Callstudio and maintaining IVR applications in production systems.
  • Strong understanding of Java programming language and experience with Finesse Gadget customization.
  • Experience with MS SQL and Maria databases, as well as familiarity with Spring boot framework.
  • 2-5 years of software development experience in Java, with a good understanding of relational database modeling concepts.
  • Able to work independently and collaboratively as part of a team, with excellent communication and presentation skills.

About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D, helping organizations move confidently and sustainably into the digital future.

Benefits

  • Competitive salary: $120,000 - $180,000 per year (estimated)
  • Ongoing training and professional development opportunities
  • Diverse and inclusive workplace culture
  • Opportunities for career growth and advancement

Contact Information



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