Technical Field Support Specialist for Collaboration Services
2 weeks ago
About the Role
We are seeking a skilled Technical Field Support Specialist to join our team, providing exceptional support for our clients' collaboration services.
Key Responsibilities:
- Collaborate with project implementation teams to ensure seamless service delivery.
- Engage with clients to resolve technical incidents and improve overall service quality.
- Manage post-implementation support and implement innovative solutions to client problems.
- Utilize creative problem-solving skills to identify and resolve system issues.
- Develop and customize application development codes using Java, JavaScript, or other relevant languages.
- Maintain security, integrity, and business continuity controls, ensuring compliance with internal and external policies.
Requirements:
- Proficiency in Cisco CVP IVR development using Callstudio and maintaining IVR applications in production systems.
- Strong understanding of Java programming language and experience with Finesse Gadget customization.
- Experience with MS SQL and Maria databases, as well as familiarity with Spring boot framework.
- 2-5 years of software development experience in Java, with a good understanding of relational database modeling concepts.
- Able to work independently and collaboratively as part of a team, with excellent communication and presentation skills.
About NTT DATA
NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D, helping organizations move confidently and sustainably into the digital future.
Benefits
- Competitive salary: $120,000 - $180,000 per year (estimated)
- Ongoing training and professional development opportunities
- Diverse and inclusive workplace culture
- Opportunities for career growth and advancement
Contact Information
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