Technical Support Specialist
6 days ago
Mizuho Bank Singapore Branch is a leading global bank with a strong presence in Japan and a global network of financial and business centers. As a Technical Support Specialist, you will play a crucial role in the HelpDesk & Field Support Team, ensuring seamless operations and providing exceptional customer service to our clients.
Job Responsibilities- Lead and manage HelpDesk & Field Support activities, including training staff and vendors.
- Perform daily and ad-hoc tasks, including troubleshooting technical issues and resolving problems via phone, email, chat, or in-person.
- Manage hardware and software inventory, and perform self-checks of helpdesk job tasks and responsibilities.
- Assist Section Head in performing day-to-day activities related to HelpDesk and ensure compliance with MHBK policy.
- Strong communication and customer service skills.
- Problem-solving abilities along with patience and empathy when dealing with end-user requests.
- Technical proficiency with computer software and prior experience in IT support.
- Business-level proficiency in English for system discussions, meetings, and reporting.
We offer an attractive salary package, estimated at SGD 5,500 per month, based on your qualifications and experience. Benefits include comprehensive training, opportunities for growth and development, and a dynamic work environment.
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