Technical Field Support Specialist
1 day ago
Diebold Nixdorf is a global leader in driving connected commerce. Envisioned by 23,000+ diverse talents and expertise in over 130 countries, our mission is to deliver personalized, secure consumer experiences that connect people to commerce.
Salary: SGD $55,000 - SGD $70,000 per annum
Job Description
As a Technical Field Support Specialist at Diebold Nixdorf Singapore PTE. LTD., you will be responsible for providing technical support to customers in the field. This includes troubleshooting hardware and software issues, performing maintenance and repairs, and ensuring customer satisfaction with service delivery and product functionality.
Key Responsibilities:
- Attend field service tickets assigned by helpdesk, working on the ticket with status updates, interrupting the ticket whenever necessary, and closing the ticket when done with resolution.
- Follow up with interrupt tickets.
- Maintain good manners for parts handling, returns, and disposal.
Qualifications:
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in field services.
- Good written and verbal communication skills.
- Basic Mandarin language skill required due to operational needs.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence, and work in a team environment.
- Ability to pass MVR, background, and drug test where required.
Benefits:
- We offer a competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a global company operating in multiple locations and entities.
Why Join Us?
At Diebold Nixdorf, we value diversity and are committed to creating an inclusive workplace. We believe that our unique blend of talents, expertise, and perspectives drives innovation and success. As a Technical Field Support Specialist, you will be part of a talented team that is shaping the future of commerce.
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