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Healthcare Contact Centre Professional

3 weeks ago

Singapore beBeeCustomerService Full time $2,800

Job Opportunity:

We are seeking a skilled Contact Centre Executive to manage multiple departments and handle customer inquiries, appointments, and referrals in the Government Healthcare Sector.

  • The ideal candidate will have strong communication and interpersonal skills to provide complete and accurate information to customers via various touch-points
  • Able to conduct post-discharge follow-up phone calls to patients or their next of kin with empathy and professionalism
  • Must be proficient in Microsoft office applications to efficiently manage tasks and data

Requirements:

  • Demonstrated service-oriented mindset with passion for working in the healthcare industry
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
  • Strong analytical and problem-solving skills to resolve customer complaints and issues

Benefits:

  • Ongoing training and development opportunities to enhance skills and knowledge
  • A dynamic and supportive work environment that fosters growth and collaboration
  • A competitive salary package with benefits and rewards

Notes:

  • This is a challenging yet rewarding role that requires adaptability and resilience
  • Successful candidates will be passionate about delivering exceptional customer service and making a positive impact on patient outcomes