Customer Service Team Lead

1 day ago


Singapore EPS CONSULTANTS PTE LTD Full time

Are you a customer service professional looking for a challenging role that utilizes your leadership skills?

We are seeking a Customer Service Team Lead to join our team at EPS Consultants PTE LTD.

This is an excellent opportunity to work with a dynamic team and contribute to the growth of our organization.

Job Summary:

The Customer Service Team Lead will be responsible for overseeing the administration of National Service registration, pre-enlistment, and enlistment activities. You will ensure tasks are completed on time and processes are adhered to.

You will also perform verification checks on NS processes and ensure timely submission of reports to relevant stakeholders.

Additionally, you will communicate with pre-enlistees and their parents when necessary, and coordinate with internal stakeholders for required actions.

Responsibilities:

  1. Oversee the administration of NS registration, pre-enlistment, and enlistment activities
  2. Ensure tasks are completed on time and processes are adhered to
  3. Perform verification checks on NS processes and ensure timely submission of reports to relevant stakeholders
  4. Communicate with pre-enlistees and their parents when necessary, and coordinate with internal stakeholders for required actions
  5. Engage with stakeholders, colleagues, and technical teams to discuss and plan system enhancements
  6. Provide data and information for regular management reporting and support audits
  7. Administer enlistment exercises at enlistment units and handle any related queries
  8. Assist the manager with other administrative tasks as needed

Requirements:

  • Singaporean only
  • Bachelor degree in any discipline
  • Track record and passion of customer service experience and competency
  • Excellent communication and interpersonal skills
  • Proven leadership skills will be an advantage
  • Meticulous with keen attention to details, highly disciplined and service-oriented
  • Proficient in Microsoft Office applications (Excel & Word)

What We Offer:

A competitive salary of up to SGD 5,500 per month, depending on experience, plus opportunities for growth and development in a dynamic organization.

About Us:

EPS Consultants PTE LTD is a reputable consulting firm providing expert advice and services to clients across various industries.

We pride ourselves on delivering exceptional results through our talented team of professionals who share a commitment to excellence.



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