Frontline Visitor Services

2 days ago

Singapore beBeeCustomer Full time $2,700
Customer Service Representative Job Summary

This role requires an individual who can provide exceptional customer service to visitors, including VIPs. The successful candidate will be responsible for registering and enrolling visitors efficiently and accurately, managing queues and crowd control, maintaining accurate visitor records, and performing key management tasks.

The ideal candidate will possess strong communication skills, the ability to multitask, and work well under pressure. They will also be proficient in MS Word and have good interpersonal skills.

Responsibilities:

  • Receive and welcome visitors with a polite and cheerful disposition
  • Register and enroll visitors facial recognition efficiently and accurately
  • Provide efficient queue management and crowd control where needed
  • Protect and maintain accurate and updated visitor records according to PDPA requirements
  • Key management including issue, return and accounting for all keys on a daily basis
  • Able to multitask and to work fast
  • Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
  • Monitor attendance and prepare report as needed.
  • Comply and adhere to SOPs, policies, guidelines and processes
  • Flexibility to change roster should there be a need to.
  • Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
  • To participate in digitisation exercises, organising files and documents as necessary.
Requirements
  • Min GCE O level/ N level with relevant concierge experience
  • Min 1 year call centre/ customer service/ front desk experience
  • Track record for excellent Customer Service
  • Able to learn quickly and adapt to changes.
  • Good interpersonal and communication skills
  • Good command of English (written and spoken) to liaise with native English-speaking customers.
  • IT savvy and familiar with common software.
  • WSQ certification in customer service is an advantage

Interested applicants should submit their detailed resume in MS Word format.

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