Service Operations Manager
1 week ago
We are seeking a highly skilled Service Coordinator to join our team at Royal Ocean Marine. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring seamless coordination between field and workshop operations, and driving continuous improvement in our service delivery processes.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with internal and external customers to ensure constructive and profitable business partnerships.
- Service Operations: Optimize service operations on both field and workshop to ensure lead time, quality, and efficiency.
- Process Improvement: Measure, communicate, and improve key performance indicators, support continuous improvement, and best practice share activities.
- Interdepartmental Collaboration: Interact with other functions to set up and optimize cross-functional operational processes.
- Safety Culture: Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
- Service Standardization: Develop and optimize service on both field and workshop to ensure process standardization, quality, and efficiency.
- Customer Support: Attend to customer queries, complaints/feedback pertaining to services, if required.
- Administrative Support: Provide administrative support for Service Technicians' staff claims and any ad hoc documents.
- Education: Diploma in Business or Engineering.
- Experience: Related experience in Services within the industrial equipment industry.
- Technical Skills: Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
- Personal Qualities: Self-motivated and seeking high standards, resourcefulness, and implementation of action skills.
- Soft Skills: Excellent customer relationship management skills, open-minded person with the ability to work within an international team and cross-cultural environment.
Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time.
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Singapur, Singapore Royal Ocean Marine Full time{"title": "Service Operations Manager", "content": "Job SummaryWe are seeking a highly skilled Service Operations Manager to join our team at Royal Ocean Marine. As a key member of our operations team, you will be responsible for developing and optimizing service operations to ensure exceptional customer satisfaction and business growth.Key...
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