Service Operations Manager

3 days ago


Singapur, Singapore People Profilers Full time

Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team at People Profilers. As a Service Manager, you will be responsible for leading the aftersales service team to achieve business goals and KPIs in accordance with corporate policies and principal guidelines.

Key Responsibilities

  • Lead and motivate the aftersales service team to achieve business goals and KPIs.
  • Define and ensure achievement of throughput, service turnover, profitability, retention, and customer satisfaction targets.
  • Plan, organise, and optimise workshop efficiency, productivity, and utilisation for workshop staff.
  • Ensure adherence to 5 S housekeeping practice and Ministry of Manpower's workplace safety and health requirements.
  • Provide proactive support for escalated customer enquiries, feedback, or complaints.
  • Be accountable for all purchases in relation to service centre requirements.
  • Plan, coach, and implement personnel requirements in aftersales and develop staff through periodic reviews.
  • Work closely with bike sales admin and sales department for smooth PDI and delivery of new bikes.
  • Stay up to date with relevant authorities and regulations within the automotive industry.

Requirements

  • Diploma or degree holder in engineering with 5 years of experience in a relevant industry field.
  • Professional experience in service section of an automotive dealership.
  • Leadership experience with analytical skills.
  • Ability to manage service operations and provide technical analysis for continental bikes.
  • Ability to handle customer complaints well and provide quality service recovery.
  • Ubi, Monday to Friday: 8:30am - 6:00pm, Saturday half-day (once a month) 8:30am - 12:30pm.

What We Offer

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.



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