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Training Program Manager

2 months ago

Singapore TIKTOK PTE. LTD. Full time
Job Title: Training Program Manager

We are seeking a highly skilled Training Program Manager to join our team at TikTok PTE. LTD. in Singapore. As a key member of our Monetization Customer Experience team, you will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of our employees.

Key Responsibilities:
  • Manage the full cycle of learning and development programs, including needs analysis, design, development, delivery, and evaluation.
  • Support the ongoing training program execution for our Global CX Operations team, both in-house and vendor workforce.
  • Design, prepare, and deliver a functional Train-the-Trainer model to assess and certify trainer skills.
  • Plan, communicate, and measure milestones, risks, and process improvement opportunities for day-to-day operations.
  • Create, organize, and present training and development initiatives using the Train-the-Trainer approach.
  • Use feedback from learners to continually improve learning outcomes.
  • Standardize knowledge content format and manage content across our in-house Knowledge Management tool.
  • Coordinate with XFN teams to set up knowledge sharing sessions and manage the training calendar.
  • Support the execution of training needs arising from Quality Audit feedback or Product knowledge gaps.
Requirements:
  • Minimum 4+ years of L&D experience across any industry.
  • Proven experience as an L&D or Training Manager.
  • Familiarity with learning platforms and practices.
  • Practical experience of delivering learning sessions (classroom, virtual) and training audience.
  • Excellent communication skills (English) and ability to engage senior business stakeholders.
Preferred Qualification:
  • Strong project management experience.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.