Service Training Manager

2 weeks ago


Singapore STERIS Full time

About the Role

STERIS is seeking an experienced Service Training Manager to lead our Asia Pacific Service training function. As a key member of our team, you will be responsible for developing and implementing training programs to drive business growth and improve customer satisfaction.

Key Responsibilities

  • Establish a long-term vision and short-term operational direction for the Service training function in APAC.
  • Innovate and employ advanced curriculum development and training methodologies for STERIS programs.
  • Collaborate with Infection Prevention Technology (IPT) and Surgical Business Unit to develop technical training programs.
  • Work with North America and EMEA Service experts to deliver appropriate Service Process training.
  • Create a technical knowledge competency matrix for Dealers and Service employees.
  • Establish second-level Tech support for the ASIA Region and be the interface with the BU.
  • Manage the Service Training Department and track program development costs.
  • Analyze and meet technical training needs for Healthcare service teams in Asia Pacific.
  • Certify technicians and maintain training records in line with audit and regulatory standards.

Requirements

  • Bachelor's Degree with extensive educational instructional and/or developmental background with an emphasis on adult education and learning.
  • Technical/engineering hands-on field training background preferred.
  • Skills in Classroom presentation, coaching and facilitating.
  • Expertise in change management and continuous improvement.
  • Current on latest technology and proven track record for innovation and creativity.

About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences and dental products and services.


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