Desktop Support Professional

7 days ago


Singapore STARHUB LTD. Full time

We are seeking a skilled Desktop Support Engineer to join our team at STARHUB LTD. as a 12-month contract.

Job Overview

The successful candidate will be responsible for providing top-notch technical support for business-critical systems, including hardware break-fix support, software support, and desktop/end-user support.

This is a fantastic opportunity to work with cutting-edge technology and collaborate with a dynamic team to deliver exceptional results.

About the Role
  • Hardware break-fix support for servers, storage, server blades, POS, etc.
  • Software support for end-user systems, Windows OS, applications
  • Desktop/End-User support
  • 24/7 Rotational Standby duties for after office hour cases
  • Testing and commissioning of replacement equipment to ensure workability of the system
  • Updating of tracking system for any parts/service request for traceability of tasks and effort spent
  • Inventory verification and preventive maintenance of equipment
  • Clone, reimage, or installation of Windows OS
  • Troubleshoot Windows-based OS issues such as device driver issues, printer issues, remove Trojan/virus, etc.
  • End user data migration and PC deployment during hardware refresh
  • Quality Assurance testing for hardware equipment including/but not limited to rack mount servers, blade servers, switches, and storages, desktops/laptops
  • Onsite Staging/Configuration for Servers/Blade System (HP, IBM, or Dell)
  • Required to take on responsibility of coordinating the installation & setup request from customer
  • Attending of project meetings for the commencement of the installation & setup project
  • Verification of equipment delivered before start of project to ensure accuracy
  • Testing & commissioning of newly installed equipment to ensure all system functions are met
  • UAT & documentation of system installation & setup for customer reference
  • Backfill for MOS/MNS contract
Requirements
  • ITE Higher Nitec in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines.
  • At least 2 years of desktop support experience
  • Possess relevant IT skills set in hardware and software troubleshooting
  • Experience installing software, patches, updates on Desktops, Laptops
  • Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software
  • Must be customer-service oriented with good interpersonal and communication skills
  • Good attitude with positive mindset in learning and ready to excel
  • Able to work independently as well as in a team
Estimated Salary

$60,000 - $80,000 per annum, depending on experience



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