Desktop Support Professional
7 days ago
We are seeking a skilled Desktop Support Engineer to join our team at STARHUB LTD. as a 12-month contract.
Job OverviewThe successful candidate will be responsible for providing top-notch technical support for business-critical systems, including hardware break-fix support, software support, and desktop/end-user support.
This is a fantastic opportunity to work with cutting-edge technology and collaborate with a dynamic team to deliver exceptional results.
About the Role- Hardware break-fix support for servers, storage, server blades, POS, etc.
- Software support for end-user systems, Windows OS, applications
- Desktop/End-User support
- 24/7 Rotational Standby duties for after office hour cases
- Testing and commissioning of replacement equipment to ensure workability of the system
- Updating of tracking system for any parts/service request for traceability of tasks and effort spent
- Inventory verification and preventive maintenance of equipment
- Clone, reimage, or installation of Windows OS
- Troubleshoot Windows-based OS issues such as device driver issues, printer issues, remove Trojan/virus, etc.
- End user data migration and PC deployment during hardware refresh
- Quality Assurance testing for hardware equipment including/but not limited to rack mount servers, blade servers, switches, and storages, desktops/laptops
- Onsite Staging/Configuration for Servers/Blade System (HP, IBM, or Dell)
- Required to take on responsibility of coordinating the installation & setup request from customer
- Attending of project meetings for the commencement of the installation & setup project
- Verification of equipment delivered before start of project to ensure accuracy
- Testing & commissioning of newly installed equipment to ensure all system functions are met
- UAT & documentation of system installation & setup for customer reference
- Backfill for MOS/MNS contract
- ITE Higher Nitec in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines.
- At least 2 years of desktop support experience
- Possess relevant IT skills set in hardware and software troubleshooting
- Experience installing software, patches, updates on Desktops, Laptops
- Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software
- Must be customer-service oriented with good interpersonal and communication skills
- Good attitude with positive mindset in learning and ready to excel
- Able to work independently as well as in a team
$60,000 - $80,000 per annum, depending on experience
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