Desktop Support Specialist
20 hours ago
Telistar Solutions PTE. LTD. is seeking a skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical support and maintenance for desktop computers and laptops.
Key Responsibilities:
- Install and configure operating systems, message clients, and other software applications on desktop PCs and notebooks.
- Set up and troubleshoot accessories, peripherals, and mobile devices.
- Troubleshoot and resolve desktop-related incidents in a timely manner.
- Manage disk and folder sharing, as well as permission settings on desktops.
- Assist users with printer issues at their desktops.
- Help users access various applications.
- Patch workstations with the latest operating system and anti-virus updates.
- Provide technical information and knowledge to users.
- Procure IT equipment and update assets.
- Manage delivery, shifting, and installation of printers to locations.
Requirements:
- A minimum of 1 year of experience in a similar role.
- Good knowledge of MS Office tools installation and troubleshooting, as well as printer support.
- Familiarity with Active Directory.
- Excellent customer service and interpersonal skills.
- Field experience supporting various technologies and services.
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows.
- In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office, PC/Laptop hardware, PC/Laptop peripherals, and mobile devices.
- Ability to manage time and resources effectively to meet or exceed expectations in high-pressure situations while maintaining professionalism under pressure.
Salary:
$60,000 - $80,000 per annum, depending on experience.
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