Technical Support Specialist
4 days ago
The Customer Service Specialist – Backlog Management & Technical Solutions plays a crucial role in ensuring timely order fulfillment and customer satisfaction. This position involves utilizing advanced Excel skills to track, analyze, and report on backlog trends.
Key Responsibilities:
- Monitor and resolve problematic backlogs in customer orders.
- Prioritize high-impact orders and collaborate with relevant teams to resolve issues.
- Escalate unresolved issues to management and ensure corrective actions are taken.
Data Analysis & Reporting:
Use advanced Excel functions (e.g., pivot tables, macros) to analyze and report on backlog data. Provide clear and actionable insights on backlog trends and performance to improve backlog management and overall customer service.
Process Improvement:
Identify recurring issues or inefficiencies in the backlog management process and propose data-driven solutions. Work with internal teams to implement improvements and streamline the order fulfillment process, ensuring compliance with ISO standards.
Documentation & Compliance:
Accurately document all actions related to backlog management in the tracking system and ensure consistency with ISO documentation requirements.
Maintain Excel-based reports and dashboards for tracking performance and reporting.Customer Satisfaction:
Ensure that customer backlogs are resolved efficiently and that customers are kept informed throughout the process. Address customer inquiries and concerns related to backlog orders, ensuring satisfaction with timely resolutions.
JOB REQUIREMENTS:
Bachelor's degree in Business Administration, Information Technology, Customer Service, or a related technical field.
At least 2 years of experience in a customer service or technical support role, specifically handling backlogs, data analysis, and technical problem-solving.-
IT Support Specialist
4 days ago
Singapore This is an IT support group Full timeJob DescriptionThis is an IT support group that provides technical assistance to end users. The Fleet IT Specialist role involves supporting vessel IT as well as in-house helpdesk and technical support.The successful candidate will be responsible for:Providing in-house helpdesk and technical support to end users and vessel ITSupporting and resolving in-house...
-
Technical Support Specialist
2 days ago
Singapore eFinancialCareers Full timeJob Description:eFinancialCareers seeks a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.You will be responsible for monitoring and...
-
Technical Support Engineer
4 days ago
Singapore This is an IT support group Full timeAbout the RoleThis is an IT support group looking for a skilled Product Support Specialist to join our team.Key Responsibilities:Diagnose and troubleshoot usage and technical issues with our cloud-based SaaS platform.Investigate, triage, and resolve tickets that flow into the help desk queue.Solve high-priority and/or complex issues directly or engage the...
-
IT Support Specialist
6 days ago
Singapore This Is An IT Support Group Full timeCompany Overview:This Is An IT Support Group is a leading provider of IT support services. Our team is dedicated to delivering exceptional customer service and support to our clients.Job Summary:We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers...
-
Vessel IT Technical Support Engineer
6 days ago
Singapore This Is An IT Support Group Full time**Company Overview:**This Is An IT Support Group is a leading provider of IT services to the maritime industry. Our company is committed to delivering exceptional service to our clients, and we are seeking a highly skilled and experienced IT professional to join our team as a Fleet IT Specialist.The successful candidate will be responsible for providing...
-
Technical Helpdesk Specialist
6 days ago
Singapore This Is An IT Support Group Full time**About the Role:**We are seeking a talented and motivated individual to join our team as a Fleet IT Specialist. The successful candidate will provide technical support to end-users on board our vessels, ensuring that all IT systems are running smoothly and efficiently.The role involves a range of responsibilities, including installing, cabling, and setting...
-
Technical Application Support Specialist
8 hours ago
Singapore Citi Full timeCiti is seeking a highly skilled Technical Application Support Specialist to join our team. In this role, you will be responsible for providing technical and business support for users of FX Tech Applications.Responsibilities:Provide quick resolutions to app issuesDrive stability, efficiency, and effectiveness improvementsMaintain application systems in...
-
Support Specialist
4 days ago
Singapore This is an IT support group Full timeCompany OverviewThis is an IT support group that prides itself on delivering high-quality services to its clients. As a Support Specialist, you will play a vital role in ensuring that our customers receive prompt and effective support. In this role, you will be responsible for attending to merchant enquiries, providing technical support, and maintaining...
-
Senior Technical Support Specialist
2 days ago
Singapore The GMP Group Full timeJob DescriptionWe are seeking a highly skilled Senior Technical Support Specialist to join our team at The GMP Group.The ideal candidate will have strong technical knowledge in field servicing and semiconductor industry, with a degree/diploma in engineering discipline and minimum 1 year experience.Key responsibilities include providing pre- and post-sales...
-
Technical Support Engineer
2 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesA manufacturer of data centre and building equipments is looking for a technical support engineer to join their ranks Here are the details of the role belowRole ResponsibilitiesProvide Pre & Post-Sales support for cooling solutions (Raritan and U-Systems). Provide Pre-Sales support for UPS and Cast Resin Transformer (CRT) (Power). ...
-
IT Support Specialist
4 days ago
Singapore This is an IT support group Full timeJob SummaryWe are looking for a highly skilled IT SUPPORT SPECIALIST - CUSTOMER CARE to join our team.The ideal candidate will possess excellent technical skills, including proficiency in Microsoft Office and familiarity with web browsers, as well as strong communication skills.Key responsibilities include:Providing technical support to customers through...
-
IT Support Specialist
4 days ago
Singapore This is an IT support group Full timeJob Summary: We are seeking an IT Support Specialist to join our Trading Operations team. The successful candidate will be responsible for providing second-line technical support to the trading platform and managing escalation from Client Services teams. You will work closely with external vendors and internal teams to resolve technical issues and ensure the...
-
Senior Technical Support Specialist
2 days ago
Singapore The GMP Group Full time**About The GMP Group**We are a leading technology company that specializes in system performance testing, evaluation, and customer qualification.The Role:We are seeking a highly skilled technical support specialist to join our multidisciplinary team. As a vision system performance expert, you will be responsible for evaluating and establishing vision system...
-
Senior Technical Support Specialist
2 weeks ago
Singapore SALLING SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesSalling Search is recruiting for an experienced Senior Technical Support Specialist for a European Maritime Software company in Singapore.ResponsibilitiesProvide 1st and 2nd line technical support for the company's software and services via phone and email. Collaborate with global teams for efficient technical support services. ...
-
IT Cloud Support Specialist
2 days ago
Singapore This is an IT support group Full timeAbout the RoleWe are seeking a highly skilled IT Cloud Support Specialist to join our team. As a key member, you will be responsible for providing technical support for BytePlus cloud products to global customers. Your primary goal will be to deliver efficient and professional service experiences through various channels such as ticketing systems, emails,...
-
Technical Support Specialist
4 days ago
Singapore This is an IT support group Full timeAbout this role:You will work with us at a top FinTech company. We sell our Aladdin platform to over 200 global corporations, managing a significant portion of the world's money under management.Our team is global but close-knit, sharing a common goal of providing exceptional support to business partners and customers.We value diversity, offering Flexible...
-
Executive Support Specialist
4 days ago
Singapore This is an IT support group Full timeJob OverviewWe are seeking an experienced Executive Support Specialist to join our team. As an Executive Support Specialist, you will be responsible for providing high-level administrative support to the finance team, including financial transactions and general office administration.
-
Product Support Specialist
5 days ago
Singapore This is an IT support group Full timeIntapp is looking for a Product Support Specialist to join our Product Support team. This position is a client facing role in which you will diagnose and troubleshoot usage and technical issues with our cloud-based SaaS platform. The Product Support Specialist responsibilities include investigating, triaging, and resolving tickets that flow into the help...
-
Technical Assistance Specialist
5 days ago
Singapore Primech A&P Pte. Ltd Full timePrimech A & P Pte. Ltd is seeking a dedicated professional to join our team as a Technical Assistance Specialist. The ideal candidate will have a strong background in IT and excellent problem-solving skills.The Technical Assistance Specialist will be responsible for providing technical assistance and support for hardware and software issues, as well as...
-
IT Support Specialist
4 days ago
Singapore Flintex Consulting Pte Ltd Full timeAt Flintex Consulting Pte Ltd, we are seeking a skilled IT Support Specialist to join our team. This role is ideal for an individual with excellent technical skills and the ability to communicate effectively with both technical and non-technical stakeholders.Job SummaryThe IT Support Specialist will be responsible for providing technical support to desktops,...