Guest Relations Executive

3 days ago

Singapore RC HOTELS (PTE.) LTD. Full time
Job Title: Guest Relations Executive

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Executive to join our team at RC HOTELS (PTE.) LTD. The successful candidate will be responsible for providing exceptional customer service, ensuring a smooth and efficient guest experience, and maintaining the highest standards of hospitality.

Key Responsibilities:

  • Assist guests with check-in and check-out, and other cashiering duties
  • Provide a warm welcome to guests on arrival and register them, issuing room keys as required
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and offer suggestions
  • Handle guests' mail, messages, and answer phone calls
  • Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Comply with hotel and department policies and procedures at all times
  • Maintain the privacy of all guests by ensuring that no details are disclosed to anyone
  • Attend daily briefings and relevant departmental meetings
  • Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area
  • Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
  • Ensure cleanliness and appearance of the Front Desk and related areas
  • Establish awareness of the hotel's fire and emergency procedures
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance of the Front Office areas, including Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters
  • Ensure strict compliance with the Credit Card Privacy – PCI, Cash Float SOP
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Requirements:

  • Minimum GCE 'A' level or equivalent, University degree preferred
  • Minimum 2 years hotel front office experience
  • Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word
  • Technical knowledge in Front Office operations
  • Basic supervisory skills, verbal and written skills, planning, decision-making, training, and development
  • Read, write, speak English fluently
  • Well-groomed with leadership quality
  • Able to work in a team, good interpersonal and communication skills
  • Detail-oriented, organized, and very flexible with working extended hours
  • Energetic with a positive attitude
  • Able to work under pressure and independently

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and we welcome diverse talent. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best.

Why Work for Accor?

We are a global leader in hospitality, and we offer a unique opportunity to grow and develop your career. We value our employees and provide a supportive and inclusive work environment. Join us and discover the limitless possibilities of a career with Accor.

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