Guest Relations Ambassador
3 days ago
Job Summary
We are seeking a highly skilled Guest Relations Executive to join our team at Harbour Ville PTE. LTD. The successful candidate will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting our resort's amenities and services.
Key Responsibilities
- Review and manage guest arrival and departure lists to ensure a smooth check-in and check-out process.
- Attend to special guests, including VIPs, and respond to their inquiries in a timely and professional manner.
- Provide information about our resort's amenities, services, and local attractions to enhance the guest experience.
- Anticipate and meet the needs of our guests, building rapport and ensuring their stay is memorable.
- Offer assistance with tasks such as confirming travel arrangements, taking messages, and making restaurant reservations.
- Address customer complaints and escalate issues to the Guest Relations Manager when necessary.
- Manage and maintain accurate records of guest interactions and preferences.
Requirements
- At least 1 year of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including weekends.
- N Level certificate or equivalent.
What We Offer
As a Guest Relations Executive at Harbour Ville PTE. LTD., you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to delivering exceptional guest experiences.
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