Guest Relations Ambassador

2 weeks ago


Singapore THE FULLERTON HOTEL Full time
Job Title: Guest Relations Executive

We are seeking a highly skilled Guest Relations Executive to join our team at THE FULLERTON HOTEL. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.

Key Responsibilities:
  • Welcome guests upon arrival and check-in according to established standards and procedures.
  • Provide courteous and efficient service, and strive to meet each and every guest request.
  • Check out guests courteously and accurately.
  • Take ownership of problems, handle guest complaints promptly, and report to the Duty Manager for further follow-up when necessary.
  • Be familiar with hotel facilities and functions, as well as major city attractions and events, and provide guests with accurate information as requested.
  • Maintain good guest relations with in-house guests at all times.
Requirements:
  • Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
  • Preferably 1 year of relevant experience in the hospitality industry.
  • Knowledge of Opera system will be an added advantage.
  • Pleasant disposition with good interpersonal skills.
  • Able to work on rotating shifts, including weekends and public holidays.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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