IT Support Specialist for Global Fintech Leader
7 days ago
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Based in MSEA Murex South-East Asia, our team of 3000 professionals from over 60 nationalities ensures the development, implementation and support of our platform used by banks, asset managers, corporations and utilities worldwide.
The successful candidate will be part of our service desk team, responsible for providing technical support to employees based in the local office or remotely. This involves responding to inquiries via ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds.
Key Responsibilities:
- Install, configure, and upgrade windows operating systems and softwares installed on end-users workstations.
- Install and replace hardware (workstations, laptops, screens, network cable, ...)
- Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV...
- Follow cases with support vendors.
- Support Teams telephony, mobile devices, and smartphones for end-users.
- Maintain User Account in Active Directory, disk encryption and antivirus.
- Assist users with Citrix and VPN connectivity.
- Participate in the creation of documentation to ease the work for the operation team.
- Follow procedures and guidelines defined for the team.
- Collaborate with other IT teams (network, storage, Windows Infra, ...) to resolve incidents when needed.
- Flexibility in covering support shifts.
- Participate in discussions and presentation to evolve the infrastructure.
Requirements:
- 2-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
- Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams...).
- Experience in the usage of service desk ticketing system to handle incidents and requests.
- Strong analytical skills and efficient problem solving.
- Willingness to learn continuously.
- Good Communication skills (internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support).
- Experience in working globally with multiple teams.
Benefits:
We offer a competitive salary range of $50,000 - $70,000 per year, depending on your level of experience and qualifications.
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