Restaurant Operations Director
6 days ago
**Restaurant Operations Director Overview**
The Restaurant Operations Director oversees the daily activities of a restaurant, ensuring seamless execution and optimal performance.
Key responsibilities include:
- Receiving and processing purchase orders in a timely manner.
- Issuing sales transaction invoices accurately and efficiently.
- Verifying orders to maintain high standards of quality and customer satisfaction.
- Maintaining accurate sales and customer records for data-driven decision making.
This role also entails compiling comprehensive monthly sales reports, expediting orders through internal coordination, directing customer feedback to relevant departments, and identifying new products to enhance the existing offerings.
Furthermore, the Restaurant Operations Director will support the sales department with administrative tasks, coordinate daily restaurant management operations, deliver exceptional food and beverage service, respond efficiently to customer complaints, and regularly review product quality and research new suppliers.
Additional responsibilities include:
- Organizing and supervising shifts to ensure maximum productivity and customer satisfaction.
- Appraising staff performance and providing constructive feedback to improve productivity.
- Estimating future needs for goods, kitchen utensils, and cleaning products.
- Ensuring adherence to sanitation and safety regulations at all times.
- Managing the restaurant's reputation by maintaining high standards of quality and customer service.
- Controlling operational costs and creating detailed reports on weekly, monthly, and annual revenues and expenses.
- Promoting the brand within the local community and recommending strategies to reach a broader audience.
- Training new and current employees on proper customer service practices and implementing policies and protocols to maintain future restaurant operations.
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