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Hotel Ambassador

2 months ago

Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
Job Title: Lady in Red

The Lady in Red is a prestigious role at The Capitol Kempinski Hotel Singapore, serving as the Hotel Ambassador and First Lady. This iconic position is responsible for providing exceptional guest experiences and ensuring the highest quality service standards.

Key Responsibilities:
  • Welcoming and farewelling guests, providing personalized service and ensuring a seamless experience.
  • Communicating hotel and company philosophy, promoting internal hotel representation, and maintaining a deep understanding of the hotel's layout and surroundings.
  • Knowledgeable about VIPs in-house, hotel functions, and special events, collecting feedback information and distributing it within the hotel to relevant departments.
  • Assisting with reception duties, handling guest complaints and requests, and maintaining a record of all complaints and requests.
  • Performing special projects and related duties as assigned, walking throughout the hotel to recognize guests and engage with them appropriately.
  • Attending and participating in daily briefings, reporting potential and existing hazards, and providing information to guests regarding hotel services and promotions.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and hotel staff.
  • Strong knowledge of hotel operations, including front office, guest services, and quality assurance.
  • Ability to prioritize tasks, manage multiple responsibilities, and make decisions in a fast-paced environment.
  • High level of discretion and confidentiality when handling sensitive information.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.