Principal Advanced Support Specialist

1 month ago


Singapur, Singapore Oracle Full time
Job Title: Principal Advanced Support Engineer

As a key member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving complex technical issues and providing expert advice to internal Oracle employees and customers.

Key Responsibilities:
  • Resolve post-sales technical customer inquiries via phone and electronic means
  • Provide expert technical advice and assistance to internal Oracle employees and customers
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations
  • Work with customers and Oracle employees to provide expert technical solutions and support
  • Develop and implement proactive services to benefit customers
  • Manage escalated technical situations and develop action plans
  • Collaborate with Development and Support teams to resolve issues
  • Provide expert technical guidance and mentoring to others
Requirements:
  • Bachelor's and/or Master's degree in Computer Science, Engineering, or equivalent experience
  • At least 8 years of related experience prior to taking this position
  • Expert knowledge of Oracle Database, Oracle RAC, and Oracle ASM
  • Strong DBA skills and relevant working experience with Oracle Database 11g to 19c
  • Oracle GoldenGate skills are highly desired
  • Experience implementing high availability features of Oracle Database
  • Experience with Engineered systems such as Exadata is a plus
What We Offer:
  • Opportunity to work with a global organization delivering mission-critical support services
  • Collaborative and dynamic work environment
  • Chance to develop and implement proactive services to benefit customers
  • Opportunity to work with a wide range of Oracle products and technologies


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