Principal Advanced Support Specialist

2 months ago


Singapur, Singapore Oracle Full time

Job Summary

As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Key Responsibilities

  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Perform the assigned duties with a high level of autonomy and report to management on customer status and technical matters on a regular basis.
  • Work with very limited guidance from management and provide expert technical guidance to customers and Oracle employees.
  • Contribute to the development of proactive services that benefit customers and facilitate issues with Development and Support.
  • Manage escalated technical situations and develop action plans to resolve complex customer issues.

Requirements

  • Bachelor's and/or Master's degree in Computer Science, Engineering, or equivalent experience.
  • At least 10 plus years of experience with Oracle Database as a DBA/Consultant/Support Engineer.
  • Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM, and Oracle GoldenGate.
  • Strong DBA skills and relevant working experience with Oracle Database 11g to 19c.
  • Sharp technical troubleshooting skills and a good understanding of support processes.
  • Ability to manage escalated technical situations, develop action plans, and facilitate issues with Development and Support.
  • Strong analytical skills and independent worker with Oracle OCP DBA certifications.
  • Some travel may be required for training or customer visits.


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