Customer Service Representative

3 weeks ago


Singapore T32 DENTAL CENTRE PTE. LTD. Full time
Job Overview

We are seeking a skilled Customer Service Executive to join our team at T32 DENTAL CENTRE PTE. LTD. As a key member of our front-desk team, you will be responsible for delivering exceptional customer service to our patients and their families.

Key Responsibilities
  • Ensure excellent service standards, respond efficiently to customers' needs and maintain a high level of customer satisfaction.
  • Handle and resolve our patients' enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.
  • Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.
  • Assist with ad-hoc tasks assigned by the Management.

Requirements
  • Preferably with 2 years of relevant experience in healthcare or similar capacity.
  • Possess strong communication skills, patient and genuinely excited to help customers.
  • Able to multi-task, problem-solve and manage time efficiently.

Job Details
  • 5 working days with 2 off days
  • 40 working hours per week.

Job Benefits
  • Exciting career progression
  • Long service cash awards. Up to $2,000
  • Medical & Dental benefits.
  • 14 days Annual Leave (Can increase up to 18 days)
  • Additional leaves (Birthday, Marriage etc.)
  • Performance bonus.
Tell employers what skills you have

Able To Multitask
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Healthcare
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Patient Registration
Customer Service
Shipping
Customer Service Experience

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