Crew Operations Manager

2 days ago


Singapore beBeeLeadership Full time $60,000 - $78,000
Service Crew Leader Position

We are seeking an experienced and skilled individual to assume the role of Service Crew Leader. This position demands exceptional commitment, proven leadership in food and beverage operations, and the ability to manage service standards at the highest level.

  • Supervise service crew members to ensure strict adherence to standard operating procedures (SOPs) at all times.
  • Resolve customer complaints independently and efficiently.
  • Provide comprehensive training to new staff and ensure they achieve operational readiness within a period of three days.
  • Perform daily opening and closing duties, including inventory counts, cash reconciliation, and housekeeping checks.
  • Maintain a zero tolerance policy for service lapses, hygiene non-compliance, and staff misconduct.
  • Submit written reports to management on a daily basis, detailing operations, sales, and manpower performance.
Requirements and Qualifications

The ideal candidate will possess a minimum of ten years' experience as a supervisor in the food and beverage industry. Additionally, they must hold a diploma or degree in hospitality management or an equivalent professional certification. A valid NEA Food Hygiene Certificate (WSQ) is also mandatory.

  • Excellent verbal and written communication skills in English and two additional languages.
  • Strong knowledge of labor laws, food safety regulations, and MOM requirements.
  • Ability to work extended hours, split shifts, and weekends without exception.
  • Proven track record of managing teams of at least five staff in a fast-paced environment.


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