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Service Excellence Coordinator

1 week ago

Singapore Park Hotel Group Full time
About the Role

This is an exciting opportunity to join the Park Hotel Group as a Front Office Ambassador. We are looking for a highly motivated and experienced professional to lead our Guest Satisfaction efforts and drive continuous improvement in guest experiences.

The successful candidate will have a proven track record in providing exceptional service, analyzing customer feedback, and developing strategies to enhance guest satisfaction. A strong understanding of Opera systems is beneficial but not essential.

Responsibilities
  • Lead the analysis of customer feedback to identify trends and areas for improvement.
  • Develop and implement initiatives to enhance guest satisfaction and loyalty.
  • Collaborate with colleagues to promote a culture of exceptional service and continuous improvement.
  • Contribute to the development of departmental standards and procedures to support guest-centric service delivery.