Service Coordinator
3 weeks ago
Out client is known to be one of the top intralogistics brands worldwide. With an extensive portfolio of forklift trucks, logistics systems and services, they offer its customers tailor-made solutions to meet the challenges of Industry 4.0.
With their current expansion, they are looking for Service Coordinators to be a part of their team.
Would this be the next career for you?
- Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
- Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
- Maintain and update service requests in SAP for streamlined tracking and resolution.
- Monitor job progress, provide regular updates, and ensure timely feedback to customers.
- Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
- Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
- Collaborate with suppliers to arrange and complete service jobs efficiently.
- Build strong customer relationships by delivering outstanding service and support.
If you are someone with the following, lets chat
- Knowledge of after-sales processes and truck portfolios
- Diploma holder with extensive customer service experience
- Proficient in SAP, Visitour, and MS Office tools
- Strong time management and multi-tasking abilities
- Excellent communication and negotiation skills
- Skilled at managing challenging customer interactions
- Fluent in English, both written and spoken
Additional Information
- Working location: Tuas
Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279
Tan Xin Hui | R23112426
Tell employers what skills you haveNegotiation
Field Service
Preventive Maintenance
Microsoft Office
Microsoft Excel
Aftersales
Customer Relationships
Invoicing
Administration
MS Office
SAP
Time Management
Team Player
Microsoft Word
Customer Service
Customer Service Experience
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