Executive, Service Excellence
1 week ago
JOB SUMMARY:
· Assist in fulfilling the vision, mission and core values of the hospital.
· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.
· Reporting to the Lead, Patient Experience.
RESPONSIBILITIES:
- Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
- Initiate and execute ideas to uplift experiences through partnering stakeholders.
- Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
- Assist and support volunteer engagement.
- Support efforts to raise awareness of service quality and any training engagements.
- Manage database, analyse and prepare reports in a timely manner.
- Perform any other duties as assigned.
JOB REQUIREMENTS:
- Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
- Preferably with a minimum of 4 to 6 years of relevant experience in service and stakeholder management.
- Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
- Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
- A team player with strong interpersonal and project management skills.
- Resourceful, adaptable, analytical, organised with attention to detail.
- Proactive and able to multi-task in a fast-paced environment.
Management Skills
Able To Multitask
Volunteer Engagement
Microsoft Excel
Written English
Customer Experience
Quality Management
Interpersonal Skills
Healthcare
Customer Care
Adaptable
Multilingual
Attention to Detail
Presentation Skills
Customer Satisfaction
Team Player
Service Excellence
Stakeholder Management
Hospitality
Customer Service Experience
-
Service Excellence Specialist
2 days ago
Singapore BTI Executive Search Full timeAbout the RoleWe are seeking an experienced Retail Training and Development Associate to join our client's team in Singapore. In this role, you will be responsible for developing and implementing training programs that enhance the customer experience. The ideal candidate will have a strong background in training and development, with experience in creating...
-
Executive, Service Excellence
1 week ago
Singapore ST LUKE'S HOSPITAL Full timeRoles & ResponsibilitiesJOB SUMMARY:· Assist in fulfilling the vision, mission and core values of the hospital.· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.· Reporting to the Lead, Patient Experience.RESPONSIBILITIES: Help drive a culture of service quality across hierarchy and service lines,...
-
Service Excellence Executive
3 days ago
Singapore Longbridge Full timeJob Overview:In this exciting role as a Customer Service Executive at Longbridge, you will play a vital part in providing exceptional customer experiences. Your primary responsibility will be to deliver outstanding service by addressing customer inquiries, resolving issues, and ensuring overall client satisfaction. This role requires a high level of...
-
Operation Executive
3 days ago
Singapore Freight Service Company Full timeCompany name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...
-
Service Excellence Officer
4 hours ago
Singapore Frasers Property Limited Full timeAbout the Role:We are looking for an experienced Customer Service Officer to join our team in one of our shopping malls. The successful candidate will provide excellent customer service to internal and external customers, execute promotion and redemption programmes, handle customer enquiries and provide assistance, and ensure seamless day-to-day...
-
Service Excellence Expert
2 days ago
Singapore SINGAPORE PROFESSIONAL IMMIGRATION SOLUTIONS Full timeWe are seeking a highly organized and detail-focused Customer Service Executive to join our team. Key responsibilities include:Key Responsibilities:Managing immigration application cycles, including coordination with clients and authoritiesPreparing and processing document packages for clientsProviding excellent customer support and resolving queries...
-
Excellence in Service Leadership
3 days ago
Singapore Servicenow Full timeServicenow is a global market leader in the IT industry, and we are seeking an exceptional Major Area Director, Customer Excellence, to join our team. This role presents a unique opportunity to drive customer success and satisfaction, while contributing to the company's short- and long-term goals.About the RoleIn this role, you will lead the customer success...
-
Personal Assistant to Executives
3 days ago
Singapore Space Executive Full timeExecutive Support PositionWe are seeking a skilled Corporate Support Specialist to join our team at Space Executive. As a key member of our support staff, you will provide top-level assistance to our executive team, ensuring their schedules, meetings, and correspondence run smoothly.About the Role- Provide administrative support to senior leaders, including...
-
Operational Excellence Director
3 days ago
Singapore Public Service Division Full timeJob DescriptionWe are looking for a dynamic and self-motivated individual who enjoys building relationships, influencing decisions, and partnering with stakeholders to achieve shared objectives. As an Operational Excellence Director, you will be responsible for driving early detection of risks and issues through dashboarding driven by Key Risk Indicators and...
-
Service Excellence Specialist
38 minutes ago
Singapore Sinoppel Device Full timeWe are seeking a highly skilled Service Excellence Specialist to join our team at Sinoppel Device.Key ResponsibilitiesThe successful candidate will have a strong background in customer service and experience in a supervisory role.Responsibilities include:• Align with headquarters on customer service KPIs and ensure effective local execution• Develop and...
-
Administration Executive to Sales Director
3 days ago
Singapore Biz Excellence Pte Ltd Full timeAdministration Executive to Sales Director We are looking for a proactive and detail-oriented Administrative Executive to support our Decontamination business. This role involves documentation, invoicing, client communication, scheduling site inspections, and ensuring smooth coordination between clients and operations. This position offers a hybrid...
-
ASSISTANT MEMBERSHIP SERVICES EXECUTIVE
3 days ago
Singapore SAFRA National Service Association Full timeSAFRA invites suitably qualified applicants for the following position: ASSISTANT MEMBERSHIP SERVICES EXECUTIVE Membership Administration - Membership Hotline HQ, Mount Faber Club Key Responsibilities: Handle inbound and outbound calls for Membership Hotline; Respond to emails, online or other forms of written correspondence; Perform investigations and...
-
Senior Sales Executive
3 days ago
Singapore Biz Excellence Pte Ltd Full timeBiz Excellence Pte Ltd is seeking a skilled Administrative Executive to support our Decontamination business.This role involves documentation, invoicing, client communication, scheduling site inspections, and ensuring smooth coordination between clients and operations.The ideal candidate has prior experience in administrative roles within related industries...
-
Service Excellence Associate
3 days ago
Singapore Pullman Kinshasa Grand Hôtel Full timeAbout This RoleThis is an exciting opportunity to join our dynamic team as a Guest Services Executive. As a key member of our front office operations, you will be responsible for delivering exceptional service to our guests.ResponsibilitiesWelcome all guests, promote inter-hotel sales and in-house facilities, and provide directions and suggestions to the...
-
Service Excellence Manager
3 hours ago
Singapore TDCX Full timeTDCX is a global leader in CX solutions, empowering our clients to build lasting relationships with their customers. As a Customer Service Manager, you'll play a vital role in shaping our East region strategy and driving business results through customer-centric innovation.About the RoleYou'll lead high-performing teams to deliver exceptional customer...
-
Financial Services Sales Expert
3 days ago
Singapore Space Executive Full timeAbout the Role:Space Executive is seeking a Senior Business Development Manager/Account Executive to join their team in Singapore. As a Senior Business Development Manager (Institutional), you will be responsible for selling FX payment, hedging products, and API solutions to institutional clients (Alternative Investment Funds – AIF).This is a permanent...
-
Executive to Director Career Move
3 days ago
Singapore Biz Excellence Pte Ltd Full timeBiz Excellence Pte Ltd requires an experienced Administrative Executive to join their Decontamination business team.This role involves preparing quotations, handling project documentation, and coordinating site inspections.The ideal candidate should possess strong organizational skills, proficiency in Microsoft Office, and excellent communication...
-
Excellence in Service Executive
3 days ago
Singapore Cutting Edge Recruitment Full timeAbout Us:Cutting Edge Recruitment is committed to finding exceptional talent for our clients' businesses.We understand the importance of delivering exceptional service, quality, and guest satisfaction in fine dining restaurants.This role offers a unique opportunity to lead a high-performing team and contribute to the continued success and competitive edge of...
-
Service Excellence Manager
2 days ago
Singapore National Library Board Full timeService Excellence ManagerThe Land Transport Authority is seeking a Service Excellence Manager to join our Customer Experience Office. As a key member of our team, you will develop and implement service excellence strategies that meet business objectives and deliver exceptional customer experiences.ResponsibilitiesDevelop and implement service excellence...
-
Luxury Service Excellence Manager
3 days ago
Singapore 605 Marina Bay Sands Pte Ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Luxury Service Excellence Manager to join our team at Marina Bay Sands. As a key member of our quality assurance department, you will be responsible for executing evaluations, managing evaluation tasks, and upholding professional standards.Key Responsibilities:Perform unannounced evaluations of the...