Luxury Service Excellence Manager

3 days ago


Singapore 605 Marina Bay Sands Pte Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Luxury Service Excellence Manager to join our team at Marina Bay Sands. As a key member of our quality assurance department, you will be responsible for executing evaluations, managing evaluation tasks, and upholding professional standards.

Key Responsibilities:
  • Perform unannounced evaluations of the hotel, ensuring accurate application of standards in alignment with official guidelines.
  • Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.
  • Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotel's commitment to excellence.
Requirements:
  • Bachelor's degree in hospitality or a related field.
  • At least 2 years of experience in quality assurance or managerial role, preferably in a luxury or hospitality environment.
  • Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.


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