Highly Skilled IT System Engineer Wanted

5 days ago

Singapore beBeeTechnical Full time $90,000 - $120,000
Job Title: IT System Engineer

We are seeking a highly skilled and experienced IT system engineer to design, implement, and maintain our computer systems and networks. The successful candidate will be responsible for delivering cutting-edge solutions that meet the evolving needs of our organization.

Responsibilities:
  • Respond to end-user tickets via Freshdesk, resolving issues with Dell PCs, MacBook Pro, iPads, Windows (10/11 Pro), macOS, and applications such as Microsoft 365, Zoom, Teams, and Google Chrome.
  • Troubleshoot basic hardware, software, and connectivity issues, including NEC phone systems, Hikvision CCTV, Fujifilm copiers, and Sonos speakers.
  • Provide remote assistance using TeamViewer and AnyDesk for tasks like password resets, Microsoft 365 email setup (including POP3), and Sophos Connect SSL VPN configuration.
  • Educate users on tools like SharePoint Online and best practices for secure application use.
  • Handle escalated issues for Dell physical servers, Hyper-V VMs (~10), Synology NAS, and network infrastructure (Aruba InstantOn switches, Ruckus wireless, Sophos XGS/FortiGate firewalls).
  • Diagnose and resolve complex issues on Windows Server (2016/2019/2022) and Linux, ensuring system stability.
  • Configure and troubleshoot site-to-site IPsec VPNs, SSL VPNs, and network connectivity.
  • Manage Active Directory, Group Policies, and Hyper-V virtualization environments for optimal performance.
  • Administer Synology NAS, Veeam Backup & Replication 12, Backblaze, and Synology Active Backup for Business (ABB) for server and PC backups.
  • Monitor network and system performance using Zabbix, ensuring uptime and proactive issue resolution.
  • Assist in deploying new hardware (e.g., Dell servers, Sophos/FortiGate firewalls) and software upgrades (e.g., Microsoft 365, SharePoint Online).

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • At least 3-5 years of experience in IT support, with experience in both L1 (end-user support) and L2 (system/network administration) roles.
  • Hands-on experience with Hyper-V, Windows Server, Linux, Sophos/FortiGate firewalls, and Microsoft 365.
  • Familiarity with backup solutions (Veeam, Synology ABB) and network monitoring (Zabbix).
  • Proficiency in managing Hyper-V, Active Directory, SQL Server 2019, and mixed Windows/macOS environments.
  • Knowledge of networking (TCP/IP, VLANs, VPNs) and devices (Aruba, Ruckus, Sophos XGS, FortiGate).
  • Experience with backup tools (Veeam, Backblaze) and helpdesk systems (Freshdesk).
  • Basic scripting skills (PowerShell, Bash) are a plus.

Key Skills:

  • System Administration
  • Network Management
  • Cloud Computing
  • Security Management
  • IT Support
  • Helpdesk Management
  • Backup and Recovery
  • Disaster Recovery
  • Business Continuity

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