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Guest Services Operator

2 months ago

Singapur, Singapore Accor Full time

At Accor, we are looking for a dedicated Service Operator to enhance our guest experience. As a key representative, you will be responsible for addressing guest inquiries and fulfilling their needs, thereby ensuring a high level of satisfaction.

Key Responsibilities:
  • Deliver precise information regarding hotel amenities and nearby attractions
  • Address guest questions and concerns in a timely and courteous manner
  • Efficiently manage and prioritize guest requests
  • Maintain clear and professional communication with guests
  • Work collaboratively with colleagues to provide exceptional service
Required Qualifications:

Excellent communication abilities
- Strong customer service orientation
- Capability to perform well in high-pressure situations

Employee Benefits:
  • 5-day work schedule
  • Complimentary meals and laundry services
  • Comprehensive health insurance
  • Flexible benefits for dental and optical care
  • Discounts on accommodations and food & beverage
  • Gift card for birthdays