Hospitality Leader

4 days ago

Singapore beBeeGeneral Full time $120,000 - $240,000
General Manager

Claudine is a French neo-brasserie located on Dempsey Hill.

  • Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

The group has been recognised as a Human Capital Partner with the Ministry of Manpower, a 'Great Place To Work' and one of AON's Best Employers.

Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

About The Role
  • As General Manager, you will help steer the business through different landscapes, identifying opportunities and having direct ownership of outcomes.
  • You will also have a lasting impact on people: through shaping the guest experience and nurturing your team.

Your responsibilities include:

Key Responsibilities
  1. Oversee daily operations - manage restaurant standards and guest service.
  2. Develop and execute well-thought plans to achieve targets.
  3. Manage staff, overseeing work schedules and assigning specific duties.
  4. Create and improve standard operating procedures for service and product preparation.
  5. Oversee venue equipment and facilities management / maintenance.
  6. Conduct regular audits on the general cleanliness and maintenance of the venue and take corrective action as necessary.
  7. Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local standards.
  8. Plan and manage activities with the Marketing department relating to sales promotions, events etc.
Requirements & Qualifications
  • Manpower planning and budgeting.
  • Supports the Chef Partner with overall responsibility on Claudine's Profit & Loss statement.
  • Analyse Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises and improvements to onsite sales and marketing tools.
  • Ensure staff development plans are in accordance to the needs of the business.
  • Determine staffing requirements, interview, hire and train new employees, and oversee administrative processes while in compliance with employment laws.
  • Drive direction and expectations for the team to achieve goals.
  • Implement training and development strategies for the front of house team.
  • Monitors and liaises with the group Human Resources team on all venue related support required.
  • Liaise with group Human Resources team regarding employee movements and performance feedback.
  • Ensure balance of venue specific expectations is in compliance with the group's mission and vision.
Benefits
  • We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our Partnership Programme, medical and insurance coverage, employee dining discounts across venues, celebrations for key milestones, and one month sabbaticals for long-service individuals.

We're looking for someone who shares our values:

  • Go above and beyond to make someone else's day.
  • Are thoughtful and kind, while upholding high standards.
  • Own outcomes and drive solutions.
  • Are ever-curious and always learning.

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