Customer Service Agent

2 weeks ago


Singapore KWE-KINTETSU WORLD EXPRESS (S) PTE LTD Full time

Job Requirements:

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We are seeking a highly motivated and organized individual to join our team as a Customer Service Agent - Air Freight at KWE-KINTETSU WORLD EXPRESS (S) PTE LTD.

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Your Key Responsibilities Will Include:

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  • ">
  • Providing exceptional customer service to meet and exceed customer expectations">
  • Managing bookings from receipt to delivery, including communication with internal teams and external stakeholders">
  • Arranging for collection of cargo at customers' premises and coordinating transportation">
  • Preparing and processing air export documentation, including customs forms and commercial invoices">
  • Verifying invoices from vendors and resolving any discrepancies">
  • Preparing reports to track key performance indicators and make recommendations for process improvements">
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Requirements:

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We are looking for a candidate who has excellent communication skills, both written and verbal, and is proficient in Microsoft Office applications, particularly Word and Excel. Prior experience in logistics or customer service is desirable but not essential.



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