Customer Service Agent

2 days ago

Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best

**Position Summary**:
As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

**Responsibilities**:

- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner - make the customer feel at home
- Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
- Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

**Requirements**:

- High School Diploma/GED or equivalent
- Valid driver's license (Class 3)
- English language skills (e.g. B2 proficiency level or equivalent)
- Good communication skills
- Common courtesy and customer orientation
- Ability to work flexible schedules (Shift Work) and in various weather conditions
- To liaise with Thailand customer. Knowledge of Thai communication is essential

**Desired Characteristics**:

- Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
- Ability to work calmly and effectively under pressure
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

  • Airport Customer Services Agents

    4 days ago

    Singapore CHINA EASTERN AIRLINES CO. LTD., SINGAPORE BRANCH Full time

    CUSTOMER SERVICES AGENTS (FULL NAME - NIGHT SHIFT) You play a vital role in creating a memorable experience for all our passengers. As a Customer Services agent, you may be assigned different roles such as checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You could also be called upon to assist with special...

  • Airline Customer Service Agent

    2 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Our client is a global leader in gateway services, who is seeking to recruit a **Airline Customer Service Agent**. This position is based in Singapore. **Airline Customer Service Agent** **Responsibilities** You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their...

  • Customer Service Agent

    4 days ago

    Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time

    **Position Summary**: As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints. **Responsibilities**: - Provide the best possible levels of service...

  • Airline Customer Service Agent

    2 weeks ago

    Singapore JJ Consulting Services Full time

    Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent . This position is based in Singapore. Airline Customer Service Agent Responsibilities You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival...

  • Kc3 Supervisor- Customer Service Agent

    2 days ago

    Singapore Kone Full time

    Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life._ - We believe in improving performance through inspiring, engaging and...

  • Customer Service Agent

    2 weeks ago

    Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

    Job Overview: We are looking for a dedicated Customer Service Agent to handle inbound and outbound calls related to car park issues, as well as other services such as waste management and public cleaning. The ideal candidate should be an active listener with excellent problem-solving skills, able to maintain professionalism while assisting customers,...

  • Customer Service Agent

    7 days ago

    Singapore Nayaka Services Pte Ltd Full time

    CUSTOMER SERVICE AGENT (AIRPORT) - $2,300/month Gross before CPF deduction (3yr contract) - Retention bonus after each year - Pay revision after each year based on performance Working Days & Hours: - Monday to Sunday (5 Days & 44hrs/week Rotational basis) - Shift A - 03:00hrs to 12:00hrs - Shift B - 08:00hrs to 17:00hrs - Shift C - 14:00hrs to 23:00hrs -...

  • Customer Service Agent

    4 days ago

    Singapore Nayaka Services Pte Ltd Full time

    CUSTOMER SERVICE AGENT (AIRPORT) - Contract - $2,300/month Gross before CPF deduction (3yr contract) - Retention bonus after each year - Pay revision after each year based on performance **Job Description**: 1. Handling Check-In duties. 2. Departure boarding gate 3. Meet and greet 4. Transfer counter 5. Other miscellaneous duties when assigned Shift...

  • Managing Agent

    2 days ago

    Singapore Nanyang Inc Pte Ltd Full time

    Roles: - Contract - Venue and Events Management Requirement: - Overseeing and managing of event venue booking and usage - Ensure proper documentation of the venues booking are recorded and kept in an orderly manner - Assist hirer on their request pertaining to venue bookings - Regularly update on matters relating to venue bookings and venue management -...

  • Customer Service Agent

    2 weeks ago

    Singapore Jet Aviation AG Full time

    Customer Service Agent (Flight Operations) Location: Singapore, SG, Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Executive Registration/Requisition: 4687 Overview Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees,...