Technical Support Professional

7 days ago


Singapore QUESS SELECTION & SERVICES PTE. LTD. Full time

Company Overview:

Quess Selection & Services Pte. Ltd. plays a vital role in Singapore's public transport system by serving as the liaison between commuters and the various entities that contribute to its excellence.

About the Role:

This position is responsible for monitoring and resolving issues with ticketing kiosks, coordinating with the Maintenance Team and station staff, and compiling and verifying fault data. Additionally, the role involves assisting in software deployments, generating reports, and creating Work Orders in the Maintenance Management System (MMS).

Key Responsibilities:

  • Coordinate with the Maintenance Team and station staff to monitor the performance of ticketing kiosks using the Monitoring Control Console (MCC) workstation.
  • Perform remote troubleshooting on ticketing kiosks if necessary.
  • Work with the maintenance team and station staff to compile fault data for ticketing kiosks, generate reports, and verify data accuracy.
  • Assist in all system-wide software deployment activities to ticketing kiosks, including Annual Fare Revision Exercise and other ad-hoc projects.
  • Monitor the performance of ticketing kiosks post-software deployment for potential faults/issues.
  • Generate backend reports for ticketing kiosks for investigation purposes.
  • Create Work Orders in the MMS to record details of fault troubleshooting.
  • Support ticketing kiosks and MCC workstation-related tasks, such as updating station layout drawings.

Requirements:

  • Nitec in Engineering or any relevant field.
  • Proficiency in Microsoft Office, especially Excel.
  • Possession of high accuracy in processing information.

Benefits and Requirements:

The salary range for this position is approximately SGD 50,000 - 70,000 per annum, commensurate with experience and qualifications. This figure includes attractive remuneration, variable benefits, AWS, transport, and flexi allowance.

Working hours are 5 days a week, with shift hours of 7am to 4:30pm or 2pm to 11pm. The ideal candidate should possess excellent technical skills, problem-solving abilities, and strong communication skills.



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