Technical Support Professional
4 weeks ago
We are seeking a skilled Technical Support Assistant to join our team at Quantum Inventions Private Limited. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
About the RoleThis is a contract-based position with yearly renewal, and as a Junior Technical Support Assistant, you will be required to work in shifts around the clock and odd hours to support software testing and deployment activities.
The successful candidate will have excellent problem-solving skills, ability to communicate effectively, and a strong understanding of computer systems and network infrastructure.
Key Responsibilities- First-Level Analysis and Response: Respond to technical support tickets and perform initial analysis to identify the root cause of the issue.
- Customer Communication: Contact clients to gather information about the technical issue and provide timely updates on the resolution progress.
- Troubleshooting and Coordination: Collaborate with maintenance and development teams to diagnose and resolve complex software, hardware, and network issues.
- Client Relations: Maintain good client relationships and provide excellent customer service.
- Diploma in Computer Science or IT Field: A diploma in computer science or a related field is required.
- Technical Skills: Strong knowledge of code execution, web services, API (C++, Java, RoR, Ansible, Unix, SQL), and scripting languages (Shell, Perl) is necessary.
- Problem-Solving Ability: Excellent problem-solving skills, critical thinking, and analytical abilities are essential for this role.
- Communication Skills: Excellent written and oral communication skills are required to articulate technical observations and problems to clients.
SGD 35,000 - SGD 45,000 per annum, depending on experience and qualifications.
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