Hotel Reservation Executive

4 days ago

Singapore beBeeHospitality Full time $40,000 - $60,000
Hotel Reservation Specialist

We are seeking a highly organized and detail-oriented Hotel Reservation Specialist to join our team. As a key member of our front office, you will be responsible for handling all aspects of hotel reservations, from taking bookings to managing inventory and room sales.

Key Responsibilities:
  • Accurately record and process all reservations, ensuring seamless communication with guests and colleagues alike.
  • Proactively sell and upsell rooms, promotions, and packages to maximize revenue and occupancy.
  • Effectively manage and control inventory, system close-out when necessary, and rate availability to achieve optimum results in occupancy, average rate, and revenue.
  • Review daily reservations accuracy, including rates compliance from segment and source, by checking reservations made the previous day and arrivals for the following day.
  • Control no show and late cancellation charges, ensuring timely processing and minimizing losses.
  • Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department requirements.
  • Assist in monitoring reservation pick-up for the coming months, identifying trends and areas for improvement.
  • Load and tag all sellable contracted rates in all systems for ease of use by Reservations.
  • Review EzRMS, SynXis, OCM & PMS availability, maintaining sufficient inventory for high-yield segments.
  • Ensure property's compliance to the Best Rate Guarantee policy, adhering to industry standards and best practices.
  • Follow internal credit policy, ensuring accurate and timely processing of payments and refunds.
Requirements:
  • Minimum O levels or Diploma in Hospitality Management.
  • Excellent communication and interpersonal skills, with the ability to maintain highest standards of professionalism and ethics.
  • Minimum 1 year experience in a similar capacity, preferably in a fast-paced hotel environment.
  • Ability to work on rotating shifts, weekends, and public holidays, as required.
  • Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) is an advantage.
  • Knowledge of Opera PMS is imperative.
Desirable Skills:
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and organizational abilities.
  • Ability to work effectively in a team environment.
  • Familiarity with hotel management software and systems.

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