
Hotel Reservations Executive
1 week ago
This posting is for the role of Income Auditor for a 134 room luxury boutique hotel located in the heart of Singapore's financial district.
**Role Summary**
Reporting to the Revenue & Reservations Manager, the Reservations Executive is to provide excellent reservations services to all business and leisure guests, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service.
**Responsibilities**
- Talking to both local and international business and leisure guest with a view to booking their accommodation
- Answer the telephones in accordance with company standards, identify customer needs and convert enquiries to bookings
- Dealing with queries and bookings in a polite and efficient manner
- Building appropriate relationships with customers and that encourage rebooking as well as proactively manage enquiries received to maximise conversion.
**Requirements**:
- Highly motivated and passionate, high standards and love providing a first-class service
- Excellent IT skills, attention to detail, able to learn and retain information and have great time management and organisational skills
- Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience
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